Scammers suck
Jun. 17th, 2003 02:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariGot a customer call in for support on his Major Computer Corporation Laptop. His battery was dead. His battery was still under warranty for a few more days, so I started to set up the replacement.
Now our batteries themselves have serial numbers on them and we have to check to make sure the specific battery is under warranty. I got the number, and the battery didn't match. So I asked him if the battery was ever replaced before, and he said yes. Looked up the previous service and found TWENTY different repairs on this machine, all done directly by this guy until a few months ago.
I looked into the services, and found out that he had ordered for himself several motherboards, several LCD screen, LOTS of CDRWs, LOTS of batteries and so on. He's obviously scamming us. This all stopped a few months ago when somone must have caught him ordering parts for himself and cancelled his "Third Party Maintainer" status (which allows him to self-order parts).
Since then, several more repairs were done to the machine, each time the tech was dismissed before sending in service. We run the serial number of the battery he wanted to be replaced and found it's manufacturing date was March of 2000. Not only is that old, it's out of warranty, and should not have been sent by our dispatch department.
So basically, we tell him that that battery isn't covered. Period. It's not even the same battery that we shipped out. Then he started demanding the serial number of the battery we sent out. I couldn't get it to him, so he demanded a manager. Manager came to my desk, but actually didn't speak to the guy, because now he didnt' want a manager, he wanted a replacement battery. NOW. I refused, told him that's not the battery under warranty. Then he started saying, "there's someone in this school stealing computer parts, and I bet he did this. I think you should still cover this under good faith." Didn't happen. Then he started saying I was legally bound to replace his battery. I told him I would replace the battery that came with the machine. Then he got stuck in a logic loop, where he said "You sent me this battery." Where I would say "We destroy batteries when we get them back, we don't put them on the shelves to send out." "But you sent me this battery." "No we didn't." "But you sent me this battery."
Thankfully it ended when he hung up. The manager and I talked it over a bit and put on his service tag that he is scamming us, so anyone who pulls up his info will see that he's trying to get a free battery off of us.
Just before I left to go home, I checked out his log again, just to see what all he had scammed off of us...lo and behold, he called in an hour later, and another technician, who obviously ignored the tag we put on the log, sent him a battery.
You just can't win some days.
Now our batteries themselves have serial numbers on them and we have to check to make sure the specific battery is under warranty. I got the number, and the battery didn't match. So I asked him if the battery was ever replaced before, and he said yes. Looked up the previous service and found TWENTY different repairs on this machine, all done directly by this guy until a few months ago.
I looked into the services, and found out that he had ordered for himself several motherboards, several LCD screen, LOTS of CDRWs, LOTS of batteries and so on. He's obviously scamming us. This all stopped a few months ago when somone must have caught him ordering parts for himself and cancelled his "Third Party Maintainer" status (which allows him to self-order parts).
Since then, several more repairs were done to the machine, each time the tech was dismissed before sending in service. We run the serial number of the battery he wanted to be replaced and found it's manufacturing date was March of 2000. Not only is that old, it's out of warranty, and should not have been sent by our dispatch department.
So basically, we tell him that that battery isn't covered. Period. It's not even the same battery that we shipped out. Then he started demanding the serial number of the battery we sent out. I couldn't get it to him, so he demanded a manager. Manager came to my desk, but actually didn't speak to the guy, because now he didnt' want a manager, he wanted a replacement battery. NOW. I refused, told him that's not the battery under warranty. Then he started saying, "there's someone in this school stealing computer parts, and I bet he did this. I think you should still cover this under good faith." Didn't happen. Then he started saying I was legally bound to replace his battery. I told him I would replace the battery that came with the machine. Then he got stuck in a logic loop, where he said "You sent me this battery." Where I would say "We destroy batteries when we get them back, we don't put them on the shelves to send out." "But you sent me this battery." "No we didn't." "But you sent me this battery."
Thankfully it ended when he hung up. The manager and I talked it over a bit and put on his service tag that he is scamming us, so anyone who pulls up his info will see that he's trying to get a free battery off of us.
Just before I left to go home, I checked out his log again, just to see what all he had scammed off of us...lo and behold, he called in an hour later, and another technician, who obviously ignored the tag we put on the log, sent him a battery.
You just can't win some days.
