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Jerk.
So I get a call from a government worker who says his computer isn't posting. So I go through my standard steps, and I realize I'm in trouble after a few minutes:
Me: Okay, with the system out of the docking station, turn the computer on.
Him: Can't do that.
Me: So the system's not turning on?
Him: Of course not.
Me: Okay, is the power light coming on at all now? (Before it was coming on, then shutting right off)
Him: Nope.
Me: The LED on the AC adapter, is it green? (Indicating it's got power)
Him: Yup.
Me: Is the AC adapter plugged in?
Him: Nope.
Me: Okay, let's plug it in.
Him: Yup.
Me: Did it turn on?
Him: Nope. You didn't tell me to press the power button.
Me: Go ahead and press it.
Him: You're not very good at this are you?
Now, for the next ten minutes, I spoon fed EVERY sngle instruction to him, and my corporations instructions for systems that won't power on are extensive. At the end of every step was a variation of "You really suck at this" or "Have you considered a new job?"
I finally figure this guys problem out, and we send out a new motherboard...I then get a ten minute lecture about how I should bne doing my job, how my corporation never does Next Business Day Service to his (extremely remote) location, and how he knew exactly what was wrong before he even called in. And then he went on about the quality of his service, how he should have my job and not the one he has, and went on and on and on.
I sent him to Customer Care to turn in a complaint or ten...
...and then I looked up the motherboard part we sent out: It's on back order.
He'll not only not get Next Business Day service. It may not be out THIS MONTH.
Karma rocks.
No good deed goes unpunished: A call comes into tech support about a rebate promise. Tech support doesn't do rebates, we don't handle money, we can't do a darned thing about it. The guy goes on and on about how Dell owes him a rebate, and how we're out to screw the world with these rebates and how hard we make it to redeem them...
(Editor's note - did you know Rebates are done SPECIFICALLY because they count on our laziness, expecting us NOT to redeem them?)
So, out of the goodness of my heart, I send him the link to our rebate website. The customer begans ranting about how _I_ PERSONALLY owed him his rebate, and I needed to write a check out to him right away. I told him I couldn't do anything, gave him the link, EMailed it to him, and disconnected the line.
An hour later, I get an EMail back from the guy:
Sure, he could be talking to my corporation in general...but I get the idea he's asking ME for the check.
It'll be a long wait, dude.
Over the last few days, I've been trying meditation again. I kinda gave up on it, when I noticed everything I'd worked to create in that "worldspace" suddenly seemed very light and superficial. It'd lost it's "realness" and felt more like imagination running wild than any actual meditiation. I've spent the last three days trying to vividy recreate that space, and I was right...before it was just imagination "sketching" then place in, and it lost substance because of that.
So I get a call from a government worker who says his computer isn't posting. So I go through my standard steps, and I realize I'm in trouble after a few minutes:
Me: Okay, with the system out of the docking station, turn the computer on.
Him: Can't do that.
Me: So the system's not turning on?
Him: Of course not.
Me: Okay, is the power light coming on at all now? (Before it was coming on, then shutting right off)
Him: Nope.
Me: The LED on the AC adapter, is it green? (Indicating it's got power)
Him: Yup.
Me: Is the AC adapter plugged in?
Him: Nope.
Me: Okay, let's plug it in.
Him: Yup.
Me: Did it turn on?
Him: Nope. You didn't tell me to press the power button.
Me: Go ahead and press it.
Him: You're not very good at this are you?
Now, for the next ten minutes, I spoon fed EVERY sngle instruction to him, and my corporations instructions for systems that won't power on are extensive. At the end of every step was a variation of "You really suck at this" or "Have you considered a new job?"
I finally figure this guys problem out, and we send out a new motherboard...I then get a ten minute lecture about how I should bne doing my job, how my corporation never does Next Business Day Service to his (extremely remote) location, and how he knew exactly what was wrong before he even called in. And then he went on about the quality of his service, how he should have my job and not the one he has, and went on and on and on.
I sent him to Customer Care to turn in a complaint or ten...
...and then I looked up the motherboard part we sent out: It's on back order.
He'll not only not get Next Business Day service. It may not be out THIS MONTH.
Karma rocks.
No good deed goes unpunished: A call comes into tech support about a rebate promise. Tech support doesn't do rebates, we don't handle money, we can't do a darned thing about it. The guy goes on and on about how Dell owes him a rebate, and how we're out to screw the world with these rebates and how hard we make it to redeem them...
(Editor's note - did you know Rebates are done SPECIFICALLY because they count on our laziness, expecting us NOT to redeem them?)
So, out of the goodness of my heart, I send him the link to our rebate website. The customer begans ranting about how _I_ PERSONALLY owed him his rebate, and I needed to write a check out to him right away. I told him I couldn't do anything, gave him the link, EMailed it to him, and disconnected the line.
An hour later, I get an EMail back from the guy:
Thank you for your help re recovery of rebate.
The exercise is clearly designed so that folks will either forget to claim
the rebate or be so annoyed by the process that they just won't bother. I
expect this sort of nonsense when I buy a frsibee ot toothpaste; I do not
expect it when dealing with a reputable manufacturer of a high priced item.
I will be expecting a check from you soon.
Sure, he could be talking to my corporation in general...but I get the idea he's asking ME for the check.
It'll be a long wait, dude.
Over the last few days, I've been trying meditation again. I kinda gave up on it, when I noticed everything I'd worked to create in that "worldspace" suddenly seemed very light and superficial. It'd lost it's "realness" and felt more like imagination running wild than any actual meditiation. I've spent the last three days trying to vividy recreate that space, and I was right...before it was just imagination "sketching" then place in, and it lost substance because of that.
no subject