dolari: (Default)
[personal profile] dolari
Okay, we pay you $200 to fix our Big Retail Chain stuff...and pay you to be A+ certified...and pay you your gas...and a lot of expenses...and you DON'T KNOW WHAT AN ETHERNET CABLE LOOKS LIKE?! Or tell if a power plug is NOT PLUGGED IN? TO THE WALL?

::shakes head::

And you, Mister Store Manager! Don't blow me off when I'm trying to help you. And then don't lie back to me:

Me: Are there any ethernet wires that a re light grey or pink?
Him: They're all white.
Me: All of them?
Him: Yeah.
Me: Okay, do you see a black box that says Accu-time on it?
Him: There's nothing in here.
Me: What is in there?
Him: Box that says "Annex."
Me: Okay, look on Port 5 of that box. What color is the wire?
Him: Pink Wire.
Me: ...
Me: Okay, trace that cable back and tell me what it plugs into.
Him: Black box that says Accu-Time.
Me: ...
Me: Is there a power plug plugged into that Accutime?
Him: There's no power plug here.
Me: No black wires with metal tips?
Him: All the wires here are white.
Me: (Like that pink one, huh?)
Me: Okay, see that wall plug labeled 5? Trace it.
Him: It's a black cable with a metal tip.
Me: Plug it in.

Worked like a charm. Had to lead the horse to water, show it how to take a drink, and stuff it's head under the water.

Things like that don't steam me, though. I've been working these jobs for years, and I don't MIND that level of "I don't wanna."

It's the "You don't sound like a Jennifer" or the "Your parents had a sense of humour" or "you poor boy" or "it doesn't cost much to change that, you know" that has burnt me out.

I am so looking forward to 4PM tomorrow so I can start my "Weekend."

Date: 2004-03-14 08:35 pm (UTC)
kengr: (Default)
From: [personal profile] kengr
Sounds like the call one of the other two support folks got at a company I was working at a dozen years ago.

Caller: I think my ststem's hung, it's been sitting here with the same thing on the screen for 10 minutes.

Tech: Ok, what's the *last* thing it says on the screen?
(assuming it's going to be an error message or something)

Caller: Press enter to continue.

Tech: Well, why don't you try pressing enter?

We were wodering *why* he seemed to be having a fit during the call. When he recited the above to us, we understood that it was from the effort to keep his voice normal while saying that last...

BTW, I'd love to show your manager the ethernet cable section at the wholesaler we buy from.

White/gray
red
orange
yellow
green
blue
purple

And those are just the ones I recall.

We use orange for crossover cables, so we don't get them confused with other cables. And I use Red for cables from DSL or Cable modems to remind me that they are *not* safe to plug into anything but a firewall. :-)

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