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If I get bad service occasionally, I'm okay. We all have bad days. But If I get horrendously bad service, the server insults or badgers me (See the previous QFC post), or straight up makes their problem my fault (see previous Chevron post), then we have a problem.

I work Customer Service. I hate it. I really do. But I never ever take it out on the customers. That said, if I can keep my customers somewhat happy, so can you. Suck it up, make me happy as best you can, and then cuss me out in private where I can't hear you.

Cause that's what I do.

Date: 2010-07-25 01:55 pm (UTC)
From: [identity profile] http://users.livejournal.com/strangelv__/
There's a saying I need to get around to finding the source for. It's one I've referenced many times:

An elephant never forgets. Neither do customers.

That said, at least two dishonorable companies I'm trying to boycott haven't done anything to me personally -- and one hasn't burned its customers directly for awhile other than price manipulation.

Adobe is easier to boycott than Intel is easier to boycott than Sony. This is not consistent with their relative levels of evil.

Amen!

Date: 2010-07-26 08:38 am (UTC)
From: [identity profile] bmowder.livejournal.com
I know what you mean- Adobe is trying to assimilate my machine constantly, while attempting to install unwanted tool bars, advertise my personal choices to 3rd parties, and generally hog all the resources on my poor little laptop.

I've tried to see if I can profile adobe's installer as a virus, but so far, no go.

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