The Ms. All Japan Pelvis Contest
Apr. 28th, 2003 01:14 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariFRIDAY
After some of the events of Friday, I'm looking for a different job.
You see, I keep getting this EMail, saying I did something wrong...and no one will tell me what it iws I did. Just to accept responsiblity for it. So I did. At that point, the customer was getting antsy for his replacement system, everyone around me couldn't tell me what I did wrong, so out it goes.
Secondly, I did a firable offense. I hung up on a customer. Yes, you can be fired for it. And while I would consider it customer abuse, I doubt Dell would, especially as the call lasted all of about 15 seconds:
"Thank you for calling Dell Latitude Support, my name is Jennifer, may I have your name please?" "Your name is Jennifer? How unfortunate for you." ::click:
I've basically had it. When I worked for Microsoft, no one really used my name as an attack tool. Sure I got chided on it, and I got some strange looks, but I have people using my name and my voice as a knife to twist when they don't get their way. And it hurts. A LOT. The joys of working on the business side of customer support, instead of the home side.
Not to mention a friend of mine finally left after 9 months on the job because he didn't get converted. His manager never talked to him about his "career" at Dell or anything. I have a feeling we're all just fodder until the Panama call center opens.
And then there's the announcement that our manager is leaving, my relationship with my supervisor deteriorating on what is obviously my TS issue, yadda yadda yadda.
I won't quit until I have something else set up, however long that takes, but I won't be here for long....
SATURDAY
Did I mention the second overtime for me in three weeks? This time it was for training, but...I haven't had a real good oversleep in a while. The training was short, sweet and to the point. I finally returned the extra sound card I got, got a $55 credit, and picked up a new keyboard and hard drive. This hard drive is mine...which means I am now OFFICIALLY done upgrading my computer.
Or so I thought.
I installed my new hard drive, got an operating system on it, transferred all my old files to it and then promptly did it three more times. Every time, my machine would lock up on shutdown. I figured out using my l33+ h4x0r skills what the offending program was and banished it from the computer, never to be seen again.
But by that time it was 2AM. Okay, off to bed.
SUNDAY
I'm woken up after eight hours of sleep (which is good, but I was aiming at 15 or 16) by Dean who wanted us to get up and get moving. I ended up going to the Mortal Kombat tournament and wandering the mall for a time. I didn't actually compete, as these guys would have wiped the floor with me. MK:DA Has a cmopletely new fight system I'm getting used to...and it's not all that easy to play, especially when you only hava a few hours practice since I got the game.
Then I made the mistake of having cookies.
I hadn't eaten all day and was getting hungry for a snack. And not seeing anything that wasn't a full blown meal, I got some Nestle Toll House cookies at a booth. I wanted 2. But that would have been more expensive than getting 3 so I go three. Then we walked by Auntie Anne's pretzels. Which are GOD. I regretted the three cookies immediately and Dean let me share a few bites. And then, with three cookies, and pretzel in my stomach, I mmediately felt 300 pounds heavier...and was slowing WAY down.
WE went grocery shopping (nothing keeps your grocery bill down like rocks in your stomach). Once home, I drew up half of the Closetspace from two weeks for now. And now I'm here.
MONDAY
I'm in a bubbly mood...dunno why. The calls haven't been too hard, not too easy...just right. The day is flying by....
After some of the events of Friday, I'm looking for a different job.
You see, I keep getting this EMail, saying I did something wrong...and no one will tell me what it iws I did. Just to accept responsiblity for it. So I did. At that point, the customer was getting antsy for his replacement system, everyone around me couldn't tell me what I did wrong, so out it goes.
Secondly, I did a firable offense. I hung up on a customer. Yes, you can be fired for it. And while I would consider it customer abuse, I doubt Dell would, especially as the call lasted all of about 15 seconds:
"Thank you for calling Dell Latitude Support, my name is Jennifer, may I have your name please?" "Your name is Jennifer? How unfortunate for you." ::click:
I've basically had it. When I worked for Microsoft, no one really used my name as an attack tool. Sure I got chided on it, and I got some strange looks, but I have people using my name and my voice as a knife to twist when they don't get their way. And it hurts. A LOT. The joys of working on the business side of customer support, instead of the home side.
Not to mention a friend of mine finally left after 9 months on the job because he didn't get converted. His manager never talked to him about his "career" at Dell or anything. I have a feeling we're all just fodder until the Panama call center opens.
And then there's the announcement that our manager is leaving, my relationship with my supervisor deteriorating on what is obviously my TS issue, yadda yadda yadda.
I won't quit until I have something else set up, however long that takes, but I won't be here for long....
SATURDAY
Did I mention the second overtime for me in three weeks? This time it was for training, but...I haven't had a real good oversleep in a while. The training was short, sweet and to the point. I finally returned the extra sound card I got, got a $55 credit, and picked up a new keyboard and hard drive. This hard drive is mine...which means I am now OFFICIALLY done upgrading my computer.
Or so I thought.
I installed my new hard drive, got an operating system on it, transferred all my old files to it and then promptly did it three more times. Every time, my machine would lock up on shutdown. I figured out using my l33+ h4x0r skills what the offending program was and banished it from the computer, never to be seen again.
But by that time it was 2AM. Okay, off to bed.
SUNDAY
I'm woken up after eight hours of sleep (which is good, but I was aiming at 15 or 16) by Dean who wanted us to get up and get moving. I ended up going to the Mortal Kombat tournament and wandering the mall for a time. I didn't actually compete, as these guys would have wiped the floor with me. MK:DA Has a cmopletely new fight system I'm getting used to...and it's not all that easy to play, especially when you only hava a few hours practice since I got the game.
Then I made the mistake of having cookies.
I hadn't eaten all day and was getting hungry for a snack. And not seeing anything that wasn't a full blown meal, I got some Nestle Toll House cookies at a booth. I wanted 2. But that would have been more expensive than getting 3 so I go three. Then we walked by Auntie Anne's pretzels. Which are GOD. I regretted the three cookies immediately and Dean let me share a few bites. And then, with three cookies, and pretzel in my stomach, I mmediately felt 300 pounds heavier...and was slowing WAY down.
WE went grocery shopping (nothing keeps your grocery bill down like rocks in your stomach). Once home, I drew up half of the Closetspace from two weeks for now. And now I'm here.
MONDAY
I'm in a bubbly mood...dunno why. The calls haven't been too hard, not too easy...just right. The day is flying by....
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no subject
Date: 2003-04-28 01:07 pm (UTC)I just wanted to say, Dell Customer Support is a HARD job.
I worked there for a year and one month, from 1996-1997 and I wound up walking out.
It wasn't that my boss or supervisor sucked, I just got tired of the abuse from the customers.
Which was really uncalled for considering I solved a good portion of their problems, but only after the preliminary bitching out.
I don't know, sometimes I liked the corporate culture. Sometimes I liked the fact that I was faceless and the work kept me busy. But, it just gets old.
I feel for you, hang in there.
no subject
Date: 2003-04-29 05:09 pm (UTC)I find that our customers are more vicious than when I did tech support the last time here...but my problem seems to be that I have a supervisor who could care less if I live or die. Angry customers I can deal with if my "infrastructure" is there. But it's not, making the angried customers harder to deal with. :P
I really should consider a new line of work?