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Aug. 16th, 2003 06:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariCALL OF THE DAY!
Customer called in yesterday with a memory problem. All the Troublshooting was all set up, but the customer didn't have the address she needed for service. This was Friday at 10 AM. Sure, set it up before 4PM, we'll get that part shipped out to you, and the service will be done Monday.
She calls back at 7PM on Saturday. I setup her dispatch useing the previouis notes, no problem. I then tell her the part will be out on Tuesday. She does an audio doubletake and says, "I need it Monday."
INNOCENT LITTLE ME:"Well, shipments set up on the weekend don't get shipped until Monday, the tech will have your memory in his hands on Tuesday and call you to find out when you want it installed."
HER:"I need it Monday."
ME: "Unfortunately, there's nothing I can do to speed this up, the part simply isn't shipped until Monday."
HER: "Well, I need to speak to a manager, then."
ME: "Unfortunately, it's 6PM on a weekend, there's no manager you'll be able to speak with until Monday at 8AM Central."
HER: "Do you have a press department? Because after the press release I'm going to send out, you're going to need it!"
ME: "I don't know the extension offhand, however, they're also likely to be out for the weekend. Either way, you won't be able to speak with anyone until 8AM on Monday."
HER: "Alright, but I warned you!"
She then hung up. I'm sure that CNN, ABC, CBS and FOX will be happy to print her press relaese right up there with Power Outage news, Iraq reports and maybe will even drop the weather segment of her newspaper to rpint this report.
Customer called in yesterday with a memory problem. All the Troublshooting was all set up, but the customer didn't have the address she needed for service. This was Friday at 10 AM. Sure, set it up before 4PM, we'll get that part shipped out to you, and the service will be done Monday.
She calls back at 7PM on Saturday. I setup her dispatch useing the previouis notes, no problem. I then tell her the part will be out on Tuesday. She does an audio doubletake and says, "I need it Monday."
INNOCENT LITTLE ME:"Well, shipments set up on the weekend don't get shipped until Monday, the tech will have your memory in his hands on Tuesday and call you to find out when you want it installed."
HER:"I need it Monday."
ME: "Unfortunately, there's nothing I can do to speed this up, the part simply isn't shipped until Monday."
HER: "Well, I need to speak to a manager, then."
ME: "Unfortunately, it's 6PM on a weekend, there's no manager you'll be able to speak with until Monday at 8AM Central."
HER: "Do you have a press department? Because after the press release I'm going to send out, you're going to need it!"
ME: "I don't know the extension offhand, however, they're also likely to be out for the weekend. Either way, you won't be able to speak with anyone until 8AM on Monday."
HER: "Alright, but I warned you!"
She then hung up. I'm sure that CNN, ABC, CBS and FOX will be happy to print her press relaese right up there with Power Outage news, Iraq reports and maybe will even drop the weather segment of her newspaper to rpint this report.
