(no subject)
Sep. 13th, 2003 06:51 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariI am having a bad day.
All our calls today have been angry upset and irrational callers. I can handle angry and upset, but not irrational. Secondly, nearly all of our tools for looking up information are down or telling us that information we're putting in is invalid. Thirdly, all our mentors who are supposed to help us (and at least 1 is here 24/7) are gone.
I'm SO close to giving up today, and just going home.
Some pointers for our customers. When we send you a system exchange for a safety issue YEARS out of wrranty, don't tell us you want another because the paint is chipped. Please call us from an area where a band is not rehearsing. PLEASE PLEASE PLEASE call us in front of your computers.
SOOOO damned close.
For an example, click here: http://www.livejournal.com/community/customers_suck/3129030.html
Despite the way things look in my journal, my mood hasn't been all that bad these last few days. But today, people took the pissy pill, and it's quickly becoming contagious.
All our calls today have been angry upset and irrational callers. I can handle angry and upset, but not irrational. Secondly, nearly all of our tools for looking up information are down or telling us that information we're putting in is invalid. Thirdly, all our mentors who are supposed to help us (and at least 1 is here 24/7) are gone.
I'm SO close to giving up today, and just going home.
Some pointers for our customers. When we send you a system exchange for a safety issue YEARS out of wrranty, don't tell us you want another because the paint is chipped. Please call us from an area where a band is not rehearsing. PLEASE PLEASE PLEASE call us in front of your computers.
SOOOO damned close.
For an example, click here: http://www.livejournal.com/community/customers_suck/3129030.html
Despite the way things look in my journal, my mood hasn't been all that bad these last few days. But today, people took the pissy pill, and it's quickly becoming contagious.
