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dolariQFC at Kamber Road and 140th: Chinese lady behind the deli counter. I came in to buy an 8 piece chicken to use as my lunches for a week at AwesomeJob. Lady in front of me ordered the same. Chinese lady served her, closed the heatlamp door, then asked me what I wanted. I said I wanted the 8 piece chicken. For the next couple of minutes, all she did was tell me how I inconvenienced her opening the door twice, and how much easier life would have been had I ordered at the same time as the lady in front of me. This only stopped when I specifically said: "I'm sorry to have inconvenienced you, I will go somewhere else where I won't bother you." She stopped right then and did everything she could to be nice and happy and put get me out of her life.
Chevron at 140th and 16th: While pumping gas, I noticed the pump nozzle latch was stuck. I only intended to put $6 of gas in, instead I put in $10 because I couldn't release the latch. I went to tell the attendant - I didn't want my money back, I wanted to tell him that the latch was loose and broken. Instead I get a lecture about "Self Serve is a risk the consumer takes, because you're pumping the gas, not me." I didn't want a lecture, I didn't want my money back, I wanted to tell him the pump latch was loose.
I don't line being in customer service. In fact, I hate it. But I never EVER take it out on my callers. EVER. If I can grin and bear it when a shitty customer comes through, you can grin and bear it when a reasonable one comes through.
Or you lose that customer.
Which they both did.
Chevron at 140th and 16th: While pumping gas, I noticed the pump nozzle latch was stuck. I only intended to put $6 of gas in, instead I put in $10 because I couldn't release the latch. I went to tell the attendant - I didn't want my money back, I wanted to tell him that the latch was loose and broken. Instead I get a lecture about "Self Serve is a risk the consumer takes, because you're pumping the gas, not me." I didn't want a lecture, I didn't want my money back, I wanted to tell him the pump latch was loose.
I don't line being in customer service. In fact, I hate it. But I never EVER take it out on my callers. EVER. If I can grin and bear it when a shitty customer comes through, you can grin and bear it when a reasonable one comes through.
Or you lose that customer.
Which they both did.
