(no subject)
Sep. 1st, 2016 12:21 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariSuper 8 just lost a customer of four years, and NUMEROUS reservations.
Called to cancel two reservations last night, call rep couldn't do it. Spoke with their manager, who said she would have Customer Care get back to me with a call at 9AM. That didn't happen.
When I called now for an update, I was told repeatedly the reservations could not be cancelled. When I asked to speak to a manager, I was instead "round robined" to another representative with the same level of access. When I asked to speak to representatives SPECIFIC manager, I was told "We don't have one."
So now they have our money, reservations we can't use (thanks to a car breakdown) and broken promises.
Goodbye.
Called to cancel two reservations last night, call rep couldn't do it. Spoke with their manager, who said she would have Customer Care get back to me with a call at 9AM. That didn't happen.
When I called now for an update, I was told repeatedly the reservations could not be cancelled. When I asked to speak to a manager, I was instead "round robined" to another representative with the same level of access. When I asked to speak to representatives SPECIFIC manager, I was told "We don't have one."
So now they have our money, reservations we can't use (thanks to a car breakdown) and broken promises.
Goodbye.
