(no subject)
Aug. 16th, 2003 06:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dolariCALL OF THE DAY!
Customer called in yesterday with a memory problem. All the Troublshooting was all set up, but the customer didn't have the address she needed for service. This was Friday at 10 AM. Sure, set it up before 4PM, we'll get that part shipped out to you, and the service will be done Monday.
She calls back at 7PM on Saturday. I setup her dispatch useing the previouis notes, no problem. I then tell her the part will be out on Tuesday. She does an audio doubletake and says, "I need it Monday."
INNOCENT LITTLE ME:"Well, shipments set up on the weekend don't get shipped until Monday, the tech will have your memory in his hands on Tuesday and call you to find out when you want it installed."
HER:"I need it Monday."
ME: "Unfortunately, there's nothing I can do to speed this up, the part simply isn't shipped until Monday."
HER: "Well, I need to speak to a manager, then."
ME: "Unfortunately, it's 6PM on a weekend, there's no manager you'll be able to speak with until Monday at 8AM Central."
HER: "Do you have a press department? Because after the press release I'm going to send out, you're going to need it!"
ME: "I don't know the extension offhand, however, they're also likely to be out for the weekend. Either way, you won't be able to speak with anyone until 8AM on Monday."
HER: "Alright, but I warned you!"
She then hung up. I'm sure that CNN, ABC, CBS and FOX will be happy to print her press relaese right up there with Power Outage news, Iraq reports and maybe will even drop the weather segment of her newspaper to rpint this report.
Customer called in yesterday with a memory problem. All the Troublshooting was all set up, but the customer didn't have the address she needed for service. This was Friday at 10 AM. Sure, set it up before 4PM, we'll get that part shipped out to you, and the service will be done Monday.
She calls back at 7PM on Saturday. I setup her dispatch useing the previouis notes, no problem. I then tell her the part will be out on Tuesday. She does an audio doubletake and says, "I need it Monday."
INNOCENT LITTLE ME:"Well, shipments set up on the weekend don't get shipped until Monday, the tech will have your memory in his hands on Tuesday and call you to find out when you want it installed."
HER:"I need it Monday."
ME: "Unfortunately, there's nothing I can do to speed this up, the part simply isn't shipped until Monday."
HER: "Well, I need to speak to a manager, then."
ME: "Unfortunately, it's 6PM on a weekend, there's no manager you'll be able to speak with until Monday at 8AM Central."
HER: "Do you have a press department? Because after the press release I'm going to send out, you're going to need it!"
ME: "I don't know the extension offhand, however, they're also likely to be out for the weekend. Either way, you won't be able to speak with anyone until 8AM on Monday."
HER: "Alright, but I warned you!"
She then hung up. I'm sure that CNN, ABC, CBS and FOX will be happy to print her press relaese right up there with Power Outage news, Iraq reports and maybe will even drop the weather segment of her newspaper to rpint this report.
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no subject
Date: 2003-08-16 10:53 pm (UTC)Me: My harddrive seems to be dying. OSX doesn't work, I've run every diagnostic known to man on it, including fsck (the Mac equivalent of DOS diagnostics) and I've gotten nothing.
Tech: *makes me reboot the computer about 15 times* >_>;
::one hour later:: Please delete everything on your hardrive and write to zeros, and call us if it doesn't work. (btw, it didn't work)
(they basically were not going to send out a box unless I did this)
Me: Um okay. *writes stuff down*
Tech: *attempts to terminate convo*
Me: >_>; But theres something you missed. My hinge has made parts of my screen come off.
*Commence 20 minute convo about exactly WHERE this was happening. Mind you that he KNEW this was an iBook, there was no question of where the hinge was, and where the *bottom* of the screen was. It took me that long to communicate that the hinge was pulling the edges of my laptop screen off.*
Tech: Oh. Well, can you be without your *precious* laptop for a few days? <---seriously thats what he said :x emphasis his O.o;
Me: Yes. -_-; I've been waiting to fix the laptop for a long time.
Tech: We'll send a box.
*another discussion about and address to send it to*
Me: Do you still want me to "write to zeros?"
Tech: Yes.
Me: Okay... (mind you, that I'd get the box in about three days. and they were going to check it ANYWAY)
*end of convo*
*shrugs* O.o Tech support is an odd animal it is.